DPD UK Customer Service
Submit enquiries regarding parcel deliveries, tracking, returns, missed deliveries, damaged parcels and general support. Our team reviews every case and replies quickly by email.
Everything you need, in one place
Choose the area closest to your enquiry — or jump straight to submitting a case.
Delivery Support
Report issues with parcel arrivals, delays, wrong addresses and driver contact requests.
Parcel Tracking Guidance
Step-by-step help finding your tracking number and understanding delivery status.
Returns & Collections
Book a collection, print a return label, or check the progress of a return already in transit.
Delivery FAQs
Answers to the most common questions about DPD UK deliveries, timings and options.
Customer Support Process
See exactly what happens after you submit — triage, review, and response from our team.
Response Times
Typical response within 4 business hours. Urgent damage or loss cases are prioritised.
Track your parcel with confidence
Enter a DPD tracking number to see the latest scan, estimated delivery window and any driver notes.
Can't find your number? It's in your dispatch email from the retailer.
What each status means
- At depotYour parcel has arrived at the local depot for sorting.
- Out for deliveryThe driver has your parcel on the van for today.
- DeliveredParcel has been handed over or left in your safe place.
- Delivery attemptedNobody was available. Reschedule from the tracking page.
Send it back the easy way
Whether the retailer uses DPD returns or you need a collection from home, we'll guide you through it.
Start a returnHow your enquiry is handled
- 1Submit your enquiryFill in the form. We generate a unique case reference immediately.
- 2TriageA support agent reviews your case and prioritises it based on urgency.
- 3InvestigationWe liaise with the depot, driver and network to gather the facts.
- 4ResolutionYou receive a response by email with next steps or a resolution.
When to expect a reply
Business hours: Mon–Fri 08:00–18:00, Sat 09:00–14:00 (UK time). Outside these hours we reply the next business morning.
Frequently asked questions
Answers to the questions our customers ask most. Can't find yours? Submit an enquiry and we'll help.
My delivery is delayed — what should I do?
Delays can occur due to weather, network volume or address issues. Enter your tracking number for the latest status. If it hasn't moved in over 48 hours, submit an enquiry and we'll investigate with the local depot.
My parcel is marked as delivered but I don't have it.
Check with neighbours, at your safe place, and any reception areas. Submit an enquiry with your tracking number and address — we'll open a missing-parcel investigation and contact the delivering driver.
My parcel arrived damaged.
Please keep the packaging and take clear photos of the damage. Submit an enquiry within 48 hours of receipt so we can escalate a claim on your behalf.
I missed the delivery — what happens next?
The driver will normally attempt delivery again the next working day. You can also reschedule, redirect to a Pickup Point, or leave safe-place instructions via the tracking page.
Where do I find my tracking information?
Your tracking number is in the dispatch email from the retailer. It usually starts with 15 digits. Enter it on the tracking page to see live updates.
How do I return a parcel?
If the retailer offers DPD returns, they'll email a return label or QR code. Take it to any Pickup Point. For collections from home, use our returns form.
Can I change my delivery options?
Yes — before the parcel is out for delivery, you can change day, address, or safe-place preferences from the tracking page or via our support team.
I have a general enquiry — how do I get in touch?
Submit an enquiry using the form and pick the closest category. A representative will reply by email, usually within 4 business hours.
Still need help? We're here.
Reach a real support representative by email or WhatsApp — or open a case with the full enquiry form.